Answered on: March 25, 2020

Client

I just reserved a rental car but for some reason it say pick up location New Jersey. I requested pick up and drop off in Brooklyn New York.

Agent

I have a look, one moment. I see, indeed pick up is New Jersey Montgomery with Alamo

Agent

I have a look what the search results give. Where do you want to pick up exactly? Do you have a certain address maybe?

Client

Whatever is the closest location to the Brooklyn Marriot hotel, I think it’s 333 Adams st

Agent

OK, you can do 2 things:- 1:- Insert 333 Adams st New York and press "SEARCH". Then do this to see the nearest pick up location from the address you searched for:-

Agent

During the booking process once you have entered your search criteria, you will see car photos (results). At the top right hand side is a drop down filter, choose "SORT BY DISTANCE”. This will shuffle the available cars based upon nearest, with a small map. The specified distance above the map is the distance from the inserted desired location to the location of the nearest supplier. Click on the little map to expand and the exact address/location will be shown.

Agent

2:- Cheaper available cars at:- Brooklyn New York (don't choose Brooklyn Bridge as it directs you to Montgomery New Jersey)

Client

Ok. Thank you, can I modify current reservation?

Agent

Yes, login to viewmyreservation.com using your booking reference number and email address you used to make the booking with. Choose from the left hand side menu "Change / Amend booking" and follow the procedure.