Useful Information

Notice

According to the new Executive Order, starting 07/01/20 anyone traveling into the San Juan airport must show proof that they are not infected with COVID-19. This can be done by getting tested prior to your arrival and showing proof of a negative result or you must be tested at the airport upon arrival. The test will be mandatory if you do not show a negative result from a prior test. The test is free of charge. We anticipate that the wait times to exit the airport may be extended due to this new measure.

Directions to Desk

Charlie Car Rental is our ACE vehicle provider in San Juan. Complimentary Airport shuttle (SJU) is available everyday 24 hours from our Isla Verde (main office) location when a vehicle is rented or returned. Once you have all baggage, please call 787-728-2419 for pick-up service.

Driver Details

Rates are for renters 25 years or older. A valid driver's license and a major credit card in the renter’s own name must be presented at time of pick up. A foreign driver’s license can be used as long as we can identify the drivers name, home address, driver’s license number and expiration date. IDLs are also accepted. Any adjustments or changes to the reservation may result in a change of rate.

Young driver

Renters age 21-24 will be subject to a 10.00 per day underage surcharge and may only rent Economy, Compact, and Intermediate cars. Young drivers must have a major credit card. Debit cards are not accepted from drivers under 25 years of age. Ages 21-24: LDW = $21.99/day with a $500.00 deductible.

Roadside Assistance

ALL CUSTOMERS WILL BE AUTOMATICALLY ENROLLED IN OUR EMERGENCY ROADSIDE ASSISTANCE (ERA) WHICH PROVIDES THE FOLLOWING SERVICES FREE OF CHARGE.

Loss Damage Waiver (LDW) and Basic Liability Insurance (BLI) offered by Charlie Car Rental are always optional when you provide valid proof of insurance. Should you have a deductible it must also be shown.

Your insurance must cover the rented vehicle and have liability as well. A simple phone call to your insurance or Credit Card Company can confirm that you have both and or any deductibles you may have. Your insurance card or cover letter showing coverage is sufficient proof. If you use credit card insurance you may simply specify at the time of rental that you are using your credit card insurance. PLEASE MAKE SURE THAT YOUR CREDIT CARD COVERAGE IS PRIMARY. If not you will need to make a claim with your private insurance carrier before making a claim with your credit card insurance. Credit card insurance does not offer liability insurance.

Should your insurance coverage only provide for Liability then the LDW must be taken. Should you not have any liability insurance then the BLI must be taken as Puerto Rico law states that the RENTER of our vehicle is held responsible for any and all damages caused to a third party if at fault.

Rented vehicle credit card coverage: Should you have a credit card that covers a rented vehicle valid proof of liability insurance must shown as credit card insurance does not cover liability.

COVERAGE PLANS

CDW - Tier 1 - 20.99 USD per day - Optional

CDW - Tier 2 - 23.99 USD per day - Optional

IDW - 13.99 USD per day - Optional

LDW - Tier 1 - 24.99 USD per day - Optional

LDW - Tier 2 - 29.99 USD per day - Optional

COV-SP - 19.99 USD per day - Optional

RSP - 2.99 USD per day - Optional

BLI - 14.99 USD per day - Optional

Tier 1 includes CCAR, CDAR, EBAR, ECAR, FCAR, FDAR, ICAR, IDAR

Tier 2 includes IFAR, MVAR